Get in Touch With Us
This is the page to use if you need to reach the editorial team behind US Online Casino Sites. Most messages we receive fall into a few categories: a reader has spotted an out-of-date bonus term, a new online casino has launched and we have not covered it yet, or someone is stuck waiting on a withdrawal and wants to know what to do next. We can help with the first two directly. The third one needs a different route, and we explain that below.
Write to us at [email protected]. We read everything that arrives and reply within two business days in most cases. Include the casino name, the state you are playing from, and the date you saw the term or offer in question — state availability and promotional terms change often, and without those three details we usually cannot verify what you are describing.
What we can help with, and what we cannot
We are an independent research and comparison publisher. We do not operate a casino, hold player funds, or have access to any account you have opened with an operator. That shapes what is worth emailing us about.
| Bring this to us | Bring this to the operator or regulator |
|---|---|
| A bonus percentage, cap or free spins figure on our site that no longer matches the operator's terms | A bonus that was not credited to your account |
| A new online casino you think we should research | A withdrawal that has been pending longer than the stated processing window |
| A wagering requirement or maximum bonus bet rule we have described unclearly | A KYC or identity verification request you do not understand |
| Feedback on how we rank or explain casino sites | A source-of-funds check holding up a payout |
| Press, partnership and advertising enquiries | Account closure, self-exclusion or deposit limit requests |
For the right-hand column, start with the operator's own complaints procedure — licensed casinos are required to have one, and it usually has a defined response deadline. If that does not resolve it, escalate to the state regulator that licensed the site. In the US, online casino gaming is authorized state by state, so the correct body depends on where you are: state gaming commissions and gaming control boards handle player complaints in the jurisdictions where real money online casino play is legal. If you tell us which state and which operator, we can point you to the relevant regulator, though we cannot act as an intermediary or influence the outcome.
How our commercial relationships work
Some of the links on this site are commercial. If you open an account through one of them, we may earn a commission from the operator. That arrangement does not buy position in our rankings or soften what we write about an operator's terms. Editorial ratings on this site are our own assessments based on published terms, licensing information and available public records — they are not aggregated customer review scores, and they are not the result of us depositing or playing. Our findings were last reviewed on Sep 26, 2026 by Riley Chapman.
If you believe a commercial relationship has affected something we published, say so in your email and quote the passage. We would rather correct it than defend it.
Reporting an error in a bonus or a newly launched casino
Bonus terms are the most volatile thing we publish, and the ones we most often need reader help with. The offers below are the ones we are asked about most, so here is what we currently list alongside them and the conditions that matter. If any of this has moved, that is exactly the kind of message we want.
Raging Bull — 410% up to $10,000 + 50 Free Spins
Our top-rated entry at 10.0, and the one that generates the most questions, largely because the headline number is unusually large. A 410% match to a $10,000 ceiling only reaches that ceiling at a deposit size most readers will never make, so the practical value depends entirely on the deposit tiers, the wagering multiplier applied to bonus funds, and whether a cashout cap sits on top of it. The 50 free spins will be tied to specific titles and carry their own wagering and expiry terms. The limitation worth stating plainly: high-percentage match bonuses of this shape are typically the slowest to clear, and the maximum bet permitted while a bonus is active is often low enough that clearing it takes many sessions. Check the multiplier and the cashout limit before you deposit, not after.
Magician Bet — 101% No Wagering
Rated 9.7, and on this page for a different reason from the rest: a no-wagering structure removes the single term readers misunderstand most often. If a bonus genuinely carries no playthrough requirement, what you win from it is withdrawable subject to the usual minimum withdrawal amount and verification. The trade-off is scale. A 101% match is modest next to the triple-digit offers elsewhere on this list, and no-wagering promotions frequently carry tighter maximum bonus amounts, shorter expiry windows or game restrictions instead. Read what replaced the wagering requirement.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Also rated 9.7. It is here because the free spins are tied to a named title rather than left vague, which makes the offer easier to evaluate — you can look up the game's RTP and volatility before you accept. That specificity is also the limitation: spins locked to one slot are worth less if that slot does not suit you, and a high-volatility game will swing your bonus balance hard in either direction. As with any percentage match, the wagering multiplier and any winnings cap decide the real value, not the 375%.
Uptown Aces — 600% For New Players
The largest headline percentage on the list at a 9.5 rating. Worth understanding rather than chasing: the higher the match percentage, the more likely it is paired with a strict cashout limit, a low maximum bet while wagering, and a narrow band of eligible games. Treat it as extended play time, not as money.
Card Crush — Instant Welcome Reward: 2 Mystery Coins & 5 Cards
Rated 9.5, and structurally different from the cash-match offers. Rewards denominated in coins and cards belong to a promotional-currency model rather than a dollar-balance one, which changes how redemption works and what, if anything, can be converted. The limitation is transparency: the value of a "mystery" reward is not knowable in advance, so it cannot be compared against a dollar figure. Check the redemption rules before assuming a cash equivalent exists.
The rest of the list at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Two notes on this table, because they prompt regular emails. Offers quoted in SC use a promotional currency, and the Amazon Jackpots reward requires a $20 purchase — it is a paid package, not a giveaway. And where an offer is denominated in BTC, as with Bets.FM, availability and account currency handling vary; USD account holders should confirm what they are actually being credited in before depositing.
Questions about payments, payouts and fees
We get more contact about money movement than any other topic. We cannot check your specific transaction, but we can explain the mechanics so you know what to ask the operator.
- Deposits — debit card is the most widely accepted method at US-facing sites. Credit card acceptance is inconsistent, as some card issuers decline gambling transactions outright. ACH bank transfer and online banking are common, and e-wallets including PayPal appear at some licensed operators in regulated states but not all. Verify the method on the cashier page for your state rather than assuming.
- Minimum deposits — typically a low fixed floor, but a bonus may require more than the site minimum to qualify. Those are two different numbers.
- Withdrawals — expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a processing window that begins only after verification is complete. Advertised withdrawal times are the operator's own claims; we report them as such and have not timed them ourselves.
- Fees — many methods are free at the casino end while your bank or card issuer still charges a cash-advance or transfer fee. Check both sides.
- Verification — KYC identity checks are standard at licensed sites, and larger or unusual withdrawals can trigger source-of-funds questions. Submitting clear documents early is the single most effective way to avoid a payout delay.
What is on offer beyond the welcome bonus
If your question is about the games rather than the money, it usually falls into one of four groups. Slots make up the bulk of most catalogs, including progressive jackpot titles where the top prize pools across players. Table games cover blackjack, roulette and baccarat in RNG form, where a certified random number generator determines outcomes. Live dealer rooms stream real tables in real time with human croupiers and higher minimum stakes. And mobile play, either through a browser or a dedicated casino app, generally mirrors the desktop lobby but not always in full — some live dealer and jackpot titles are desktop-only. RTP and volatility figures are published by the software providers, and they are the two numbers most worth checking before you play a title.
Several of the operators listed here run other product lines alongside the casino. Sportsbook betting is the most common — BetUS is primarily known for sports markets — and some sites also offer poker rooms, bingo, or virtual sports. These sit on the same account and wallet but usually have separate bonus terms, separate wagering requirements and separate contribution rules. A casino bonus rarely clears on sports bets, and vice versa. If you are emailing about a promotion, tell us which product it applied to.
Eligibility and legal standing in the US
You must be 21 or over to play real money online casino games in the US states where it is legal, and physically located in a state that permits it. Online casino gaming is regulated at state level, not federally: each state that has legalized it licenses operators through its own gaming commission or control board and enforces its own rules on advertising, bonus terms, player funds and dispute handling. Federal law sits alongside this and governs matters such as interstate wire transmission, but it is the state license that determines whether a given site is authorized to serve you.
Two points we repeat because they matter. Accepting customers from a state is not the same as being licensed to operate there — those are separate questions, and only the second one gives you regulatory recourse. And availability changes: an operator listed on this site may not be available in your state, and we ask readers to confirm current status themselves before depositing. We hold no license of our own and make no claim about any operator's licensing beyond what we can verify from public records.
If you are looking for our coverage of operators outside UK self-exclusion schemes, that sits on a separate page covering non-GamStop casino options, and the eligibility rules there differ from the US state framework described above.
If gambling has stopped being fun
Please do not email us for crisis support — we are not equipped to provide it and a two-day reply window is not good enough. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day by call or text. Licensed operators are required to offer self-exclusion, deposit limits and loss limits inside your account settings, and most states run their own voluntary exclusion registers. Third-party gambling blocking software can restrict access at the device or network level if account-side tools are not enough. None of this is a judgment on anyone who uses it, and gambling is not a way to make money or fix a financial problem.
How we assess the casinos we list
Our ratings come from documentary research rather than play: published bonus terms and their wagering multipliers, caps and expiry dates; stated deposit and withdrawal methods, minimums, limits and fees; licensing and state availability information we can verify; the breadth of the game catalog and the software providers behind it; the clarity of the complaints procedure; and the responsible gambling tools available in-account. Where something is an operator claim rather than a verified fact, we label it that way. Where we cannot confirm something, we say we cannot. Commission does not affect position.
Before you write to us
Short, specific messages get useful answers fastest. Name the operator, name your state, quote the term or figure you are asking about, and include the date you saw it. If you are reporting a correction, a screenshot or a link to the operator's terms page saves a round trip. Send it to [email protected] and a person will read it.
And if you are still deciding rather than reporting a problem, the most useful thing you can do before contacting anyone is read the bonus terms in full on the operator's own site. The wagering multiplier, the maximum bet while a bonus is active, the expiry date and the cashout cap are the four numbers that decide whether an offer is worth taking.